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As a result of an incident outside of my control all of the electrical wiring in my sauna was damaged. When assessed my an electrician I was initially told the sauna was a write off. Rightfully, insurance should have replaced the sauna or wiring, but they wouldn’t. I spoke to Sascha from the clearlight customer service team and the assistance I received was exceptional. Sascha was extremely proactive, going above and beyond the standard expected. Not only did Sascha find a solution for my problem but more impressively a solution that did not leave me out of pocket. At a time when customer service is generally pretty ordinary across the board. Sascha is setting the gold standard of what customer service should be. Experiences like this is what keeps customers coming back.

Not only are Clearlight Saunas a beautiful product but there aftersales service is brilliant as well. The few little issues I have had over the few years we have now had our Sauna have been sorted out in record time. Excellent company to deal with.

A great team with a great product. I have had nothing but extremely positive experiences with everyone at Clearlight Australia, and I absolutely love their products. Professional communication and outstanding customer service.

The Customer Support Team were very prompt in responding to some specific enquiries we had about our sauna and sent a link with a very informative and easy-to-follow video which gave us a resolution very quickly. We also received a follow-up email from Sascha to ensure that we were satisfied and our enquiry was resolved which was very thoughtful. I'm very happy with the interactions we had with the Customer Support Team, albeit very minimal, as the sauna has been fantastic!

I have the Yoga Sanctuary Sauna for a few years now and it has been a incredible tool in my Health management...truly now I can’t see myself without it! Since day one from talking to Sebastian to Katya and in the last couple of years the very helpful Craig (..Clearlight should never let you go Craig!!)..has been some of the best customer service I have ever received in the world ! I also recently started exploring some of their other great quality products like the Halo and RLT . I wish you all ..including Sarah and the rest of the “invisible “ team, whose names never get mentioned, but nonetheless are crucial to make it all happen... the best of luck ! Kind Regards Rodrigo

Was really an awesome experience , totally flawless ! i would like to thank Ray the installer and his team as they were superb as well as customer service Arlene and Sharron and Anna ...really a great team and excellent product ....happy heating  !

Great customer service - quick replies, very helpful and solution-focussed. Thank you!

I provided a negative rating based on an extended delivery time. Clearlight have subsequently been in touch & explained things very well. I am more than satisfied now & you have redeemed yourselves in your approach

We bought a two-person Clearlight sauna in 2015. Seven years later, still couldn't be happier with the product we put a great deal of research into before committing. Yes . . . a Clearlight sauna is an investment, however what price do you place on excellent quality; very high, long-term usage without incident (since delivery, every second day / frequently every day;) and exceptional customer service when needed? Every single time we've had to contact Clearlight Saunas the last seven years (three in total), they've been there . . . promptly communicating, facilitating and resolving. As long-term customers, we cannot fault Clearlight in the two areas that matter - product and service. Don't usually write reviews, however with this company was compelled to. So . . . thank you, Clearlight Saunas. You're a brilliant company and are excellent to deal with.